Terms

TERMS - CITRINE DESIGNS

ORDER TIMELINE

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Our company handcrafts all products within 2-20 business days depending on the season.  The average time is 5-10 business days.  Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.  We try to accommodate all orders to arrive by the given “date preferred by” during checkout.

HANDMADE DISCLAIMER

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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order and viewing proofs/ribbon colors on a computer screen may not print 100% the same color in person due to fluctuating colors on different computer monitors.  Please order a mail sample by ordering a quantity of 1 to view the true color.

SHIPPING

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Our company ships through the following carriers:

*USPS
*FEDEX

International shipping:

We happily support and love our international customers.
We ship all International products through USPS.
Citrine Designs is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.

Cost calculations:

We do our best to apply fair shipping costs to each order.

* Shipping costs are calculated automatically during checkout.

Timeline:

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 3-5 business days to be handmade.  On occasion we can ship out the same day, but please contact luv@citrinedesigns.com in advance of ordering.

RETURNS

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Personalized and/or customized goods are exempt from being returned unless the product arrives defective. If this happens please contact luv@citrinedesigns.com

Additional non-returnable items:

* Gift cards

Please do not send your purchase back to us.

REFUNDS

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If you are refunded a portion or all of your order, please allow 1-2 weeks for the refund to show up in your account.  Often it takes 2 days, but some banks have a longer processing time.  If for some reason it’s taking longer please contact luv@citrinedesigns.com